4 Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list 5 Select any Google Play Store related apps and select Enable to turn off the restriction If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) for further assistance.
If you're having trouble with the Google Play Store app not opening or downloading, please see the steps below.
Please make sure you have an active internet connection before attempting any troubleshooting
Troubleshoot play store issues
Restart the deviceClick to ExpandIn older operating systems you'll find this option in Settings > Application Manager
In older operating systems you'll find this option in Settings > Application Manager
2Select the 3 dot menu button on the top right hand side and tap Show system apps
Click to Expand1Open the Settings app and select General Management, then Date and TimeIn older operating systems you'll find this option in Settings > Date & Time
In older operating systems you'll find similar options in a seperate app called Smart Manager, however you can check Settings > Storage.
In older operating systems you'll find this option in Settings > Accounts
Any information removed in this process will be downloaded onto the device once the account is added back in.
Ensure you do not have a build up of pending apps to either be downloaded or updated, this may delay the download process on your Galaxy device.
1Open Settings and Select AppsIn older operating systems you'll find this option in Settings > Application Manager
If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) for further assistance.
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Contact UsHi,
Thank you for posting in the Microsoft Community forum.
Based on the above description, it appears that you’re unable to install or update any apps from windows store.
I would suggest you to follow the steps mentioned and later update us on the status of the issue.
Why Cant I Download From The App Store Computer
Method 1: What to do if you have problems with an app: http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app
Method 2: If that doesn’t work, I would suggest you to perform System File to fix the corrupted system file and then check if this fixes the issue.
Follow the steps:
a. Press “Windows Key + C” to open Charms Bar.
b. Type “cmd” without quotes in the search box.
c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.
d. Type ‘sfc /scannow’ without quotes and hit enter.
Additional information: Why can't I find or install an app from the Windows Store? http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store
Why Cant I Download Play Store App
For any Windows related issues please feel free to contact us or let us know and we will be glad to help.